Are you a small business starting out on Instagram? Find out proven tactics that will help you get clients in 2024.
October 16, 2024
Are you looking to get clients on Instagram in 2024? Whether you’re a fitness trainer, baker, freelance graphic designer, real estate agent, or in any other profession, today’s article will provide insights into attracting clients on Instagram. Stick around till the end to learn marketing expert Jack Holman’s insights on Instagram growth and paid tools.
Before you start posting, you need to know who your target audience is. Here’s how:
What’s a customer persona? It’s a clear picture of who your potential clients are, where they live, what they do, like, dislike, and their pain points. This will allow you to create the content that truly hits the spot and speaks directly to your potential customer. As you gain your first clients, you can dive deeper by conducting surveys and questionnaires to better understand your audience. By breaking down your target audience’s problems, values, desires, and aspirations, you will be able to cater to their needs on a whole new level.
The competition on Instagram is intense, to say the least — your page really needs to stand out in a crowded marketplace. Make sure your profile picture, nickname, and bio convey a clear message.
Your profile picture should feature you or your brand logo, depending on your business type. It shouldn’t contain too many details. The colors you choose will be associated with your brand’s message — make sure they align. For example, if you're a burial service, bright colors are unlikely to work for you. Ideally, you should upload a profile photo that is 110 x 110 pixels — this way, Instagram will display it without compromising the quality.
Aim for a nickname that is easy to remember. It shouldn’t be lengthy; avoid numbers and symbols. It could either be a short nickname or your name and surname.
As an emerging brand, you can’t afford to write ambiguous captions. A bio is one of the first things a potential client will notice when visiting your page. Make sure you communicate your business’s main message well. It is especially true for the first line in your bio — it has to be short, catchy, and informative. You could write your name and type of activity or use relevant keywords. For example, “Sarah Chen. Digital marketing” or “Fitness, yoga, weight loss”.
A perfect formula for a bio that works doesn’t exist, but here are key aspects you should pay attention to when crafting one:
Highlights should reflect what your profile is about, who you are as a person and an expert, and what services you provide. These usually include the about me section, client cases and testimonials, product or service descriptions, price list etc. Remember to keep the highlight cover design consistent and neat.
As for pinned posts, they are a powerful tool for showcasing your expertise and persuading newcomers to follow you and purchase from you. They should contain information about you and your services. You can also pin your best performing posts if you feel like mixing things up a bit.
When your profile is optimized, it’s time to start posting. As a business owner, you already have the creativity and a unique message to spread (even if you don’t know how to yet). From my experience in content marketing, I can assure you it’s one the things you learn by doing. So, the recipe for quality content is less theory and more practice. Check what your competitors are doing, identify the parts resonating with your unique story, and create content that reflects it. Sounds a bit abstract, I know. Here are a few tips and ideas to boost your content creation process:
Your business should unite people with similar interests and values. Engage with potential clients and stay active in communities — research pages of businesses you’d like to collaborate with, subscribe to relevant hashtags and connect with influencers in your niche. Comment, like, subscribe, DM, and leave reactions to stories. It takes time before you see the results, so stay patient and consistent.
The content you post also has to nurture community growth. Instead of promoting your products or services, create relevant content. For instance, as a fashion brand, try making posts covering upcoming fashion trends or styling ideas for different body types. The engagement you get from such posts is way more productive, bringing leads and sales as the end goal — people tend to buy things, be it goods or services, when they feel genuinely understood. Posting simply for the sake of posting is unlikely going to work.
Reach a wider audience by using targeted ads. Start with a small budget and monitor the ad performance. With your customer persona in mind, craft a compelling ad that will resonate — it has to contain a hook and a solution to their problem.
For example, as a graphic designer, I would create a reel showcasing a branding project before and after, speaking directly to small business owners through captions and narration. Add targeting options such as age, location, interests, behaviors, and so on to reach the right audience. Be sure to test different hooks and formats to see what works best.
Another powerful strategy for attracting clients is through mutual promotion. Find another business in your field or a complementary niche to collaborate. Share content highlighting each other’s profiles to exchange audiences. For instance, as a fitness coach, you could collaborate with a nutritionist. It could be a joint post or stories.
Reels are arguably the most effective way to promote your profile on Instagram at the moment. Consider these three main factors that are essential to your videos’ success:
What do your followers and the Instagram algorithm have in common? They want to see content that is interesting, entertaining, educational, or valuable. The type of content you want to upload depends on your business. However, there are some key principles and ideas that can help you capture attention and build meaningful relationships with your audience:
alt: An Instagram story by @coderbroo featuring a meme about computer science students and a reaction sticker.
Instagram is all about content, and a strong content strategy often begins with trial and error. Don’t be afraid to experiment and test new approaches. To help you get started, I’ve created a simple content plan tailored for a freelance graphic designer in the beginning of their Instagram journey. Remember, engagement is key — make it a habit to interact with potential clients and communities to grow your presence.
For this article, I interviewed Jack Holman. He is a co-owner of Agent Extra — an all in one prospecting and lead generation agency for estate agents in the UK. Jack shared his insights and advice for those getting started on Instagram.
A: What strategies does Agent Extra use and how do they translate into leads?
J: We struggled with our follower count for about two first years before pivoting to two key strategies that dramatically increased engagement and followers. First, we decided to bring the personal element front and center. We shared more content featuring myself and my business partner, Danny, to humanize the brand and connect with our audience on a more personal level. People resonate with stories, so we started sharing our journey, challenges, and successes. This helped build trust and make us more relatable, which is essential to the real estate industry where relationships matter.
Second, we actively engaged with the kinds of accounts we wanted to attract, such as prop tech businesses, real estate agencies and lettings agents. We liked, commented, and shared valuable insights on their posts—it helped spark meaningful conversations and relationships. This proactive approach resulted in organic growth—we went from 300 followers to over 3,000 in under a year.
This growth directly translated into client leads. We’ve had countless new clients mention that they found us through Instagram.
A: What are your tips for building trust with your audience?
J: When we started Agent Extra, we knew we wanted to break away from the typical, corporate feel of real estate suppliers and marketing agencies. We wanted our brand to be fun, approachable, and full of personality. Humor and authenticity has been key—we aim to make people smile, whether it’s through our social media or our interactions with clients. Real estate can be stressful, so we wanted to bring some lightness to the process.
While this approach isn’t for everyone, it resonates with the right clients—those who appreciate our authenticity. We've received great feedback from potential clients who say our posts make them laugh and feel they know us a little before having met us. By staying true to who we are, we've built a brand that not only stands out but one that we are truly proud of.
A: Could you share an example of how your Instagram account has directly led to acquiring a client?
J: A great example of how our Instagram directly led to acquiring a client happened about three years ago. At the time, website building wasn’t even a service we offered, but it all changed thanks to a follower who had been keeping an eye on our posts. They loved our brand—our fun, approachable style, mixed with a solid understanding of the real estate industry—and felt that we’d be the perfect fit to build their website.
Even though we hadn’t positioned ourselves as web developers, they trusted our vision and approach to business based solely on our Instagram presence. They reached out, asking us to build their real estate website from scratch because they were convinced that if we could bring the same energy, creativity, and professionalism to their site as we did on social media, it would be a huge success.
Fast forward to today, and that same client is still with us. Not only did we deliver a website they loved, but it also marked the start of our journey into becoming a significant website builder within the property industry. This initial commission opened the door to new opportunities, and now, building websites for real estate agents and property professionals is a key part of what we do. It all started with an Instagram post, and now, we’re delivering high-performing websites to clients across the sector, proving how impactful social media can be in expanding our services and growing long-term relationships.
A: Do Instagram ads actually help businesses attract clients? What's your experience with paid ads?
J: Instagram ads can definitely attract clients, and we've found them to be a cost-effective way to generate brand awareness and leads. The real advantage is in the precise targeting—you can focus on specific demographics, locations, and interests, which helps us reach the right audience, like landlords or real estate agents.
Well designed creative, a simple short message and a clear call to action = A good Instagram ad.
What works well for us is to publish a blog or article on our website that solves a problem in the field you are targeting, then run a paid traffic ad to that page on your website. This will generate thousands of visits to your website from people who work in your industry—it's a great way to bring brand awareness and retarget those visitors in the future.
The success of Instagram ads heavily depends on what follows. Your offering needs to be strong. We've seen the best results when ads bring in potential clients and our organic content and personalized follow-up help convert them.
A: What advice would you give to an emerging business?
J: Be patient—start small, test different strategies, and build out from there. Being authentic is really important: don’t be afraid to show the faces behind the business. Expressing our personalities and humor helped Agent Extra stand out in the real estate industry.
Engagement is also crucial. Don’t just post and wait for followers to roll in—actively comment, like, and interact with accounts in your target audience. This builds relationships and draws attention to your profile.
Paid ads, even if you start with just £5 per day, will help you generate great brand awareness and leads. Just make sure you have a solid lead follow-up process to convert them into clients—just because they don't become a customer today, doesn't mean they won't in the future.
Getting clients on Instagram takes time and patience — adjust as you go and keep testing different strategies. Good luck!
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