Security

At SOLOWISE the security and privacy of your data are our top priorities. We employ cutting-edge technologies and follow industry best practices to ensure your data is protected at all times. Below, you'll find an overview of our comprehensive security measures.

Infrastructure Security

Data Center

Our infrastructure is hosted in state-of-the-art data centers operated by Hetzner, which comply with the highest standards of security. Hetzner's facilities include:

ISO 27001 certification.
24/7/365 monitoring and surveillance.
Biometric access controls and mantraps.
Redundant power and cooling systems to ensure high availability.

Network Security

We implement a multi-layered approach to network security to protect against unauthorized access and cyber threats:

Firewalls. We use advanced switches and firewalls at each data transition level to provide additional security.
Encryption. Data is encrypted in transit using 2048-bit (TLS 1.2+) encryption and at rest with AES-256 encryption.
Certified data centers. Certified by CloudFlare, one of the leading certification centers
DDoS Protection. We have robust measures in place to mitigate Distributed Denial of Service (DDoS) attacks.

Application Security

Secure Development Lifecycle

Our software development lifecycle (SDLC) integrates security at every phase, from design to deployment:

Code Reviews. All code changes undergo rigorous peer reviews and automated security checks.
Automated Testing. Continuous integration (CI) and continuous deployment (CD) pipelines include automated testing for security vulnerabilities.
Penetration Testing. Regular third-party penetration tests are conducted to identify and address potential weaknesses.

Authentication and Access Control

We ensure that only authorized users have access to your data:

Multi-Factor Authentication (MFA). MFA is required for all user accounts to enhance login security.
Role-Based Access Control (RBAC). Access permissions are assigned based on user roles to enforce the principle of least privilege.
Single Sign-On (SSO). We support SSO integration with major identity providers for centralized access management.

Operational Security

Monitoring and Incident Response

Our dedicated security team continuously monitors systems for suspicious activity and is prepared to respond to incidents swiftly:

24/7 Security Operations Center (SOC). Our SOC monitors security alerts and coordinates incident response.
Log Management. Comprehensive logging and monitoring of system activity enable quick detection and investigation of anomalies.
Incident Response Plan. We have a detailed incident response plan that includes predefined procedures for addressing various types of security incidents.

Employee Training and Awareness

We believe that security is everyone’s responsibility and invest in ongoing training for our staff:

Security Awareness Training. All employees undergo regular training on security best practices and social engineering threats.
Phishing Simulations. We conduct regular phishing simulations to educate employees on recognizing and reporting phishing attempts.
Background Checks. Thorough background checks are conducted for all employees before they join our team.

Privacy and Data Compliance

We adhere to industry standards and GDPR regulations to ensure the highest level of security and compliance:

GDPR: We are based in the Netherlands (EU). SOLOWISE is in strict compliance with the General Data Protection Regulation (GDPR) to protect the privacy and personal data of EU citizens.
Privacy by Design. Our mission is to help you responsibly unlock the power of data. SOLOWISE has a long-standing practice of incorporating a proactive product development effort, also known as “privacy by design.”
Third-party vendors. SOLOWISE has updated our agreements with customers and vendors to account for GDPR requirements. We ensure that all of our third-party apps and providers meet our security data protection standards before using them.
Awareness. We have a GDPR group which includes representatives from all departments within the company. We have raised awareness on the matter with all employees.
Product and Process Innovation. SOLOWISE is constantly listening to its customers and looking for ways to simplify and further automate our product and service offerings to better support their GDPR needs.
Data breaches. We have procedures in place to detect, report and investigate a personal data breach. Everyone in the company knows what they need to do if they become aware of a data breach.

Trust and Transparency

At SOLOWISE, we believe in building trust through transparency. We are committed to keeping you informed about our security practices and any incidents that may affect your data. If you have any questions or need more information, please contact our security team at [security@solowise.com].

Contact Us

For any security-related inquiries or to report a security issue, please reach out to our security team:

Email: [security@solowise.com]